Using the shop app, you can automatically track your orders using the following order sources:
- Outlook, such as hotmail.com and live.com
Tracking deliveries with a Gmail or Outlook account
After you connect a Gmail or Outlook account to Shop, the app automatically scans for emails with keywords such as “tracking number” and “track your package” to find deliveries. When Shop finds a new tracking number, the delivery appears in the home section of the app where you receive shipping updates.
Shop uses order and delivery information to provide as much detail as possible about your orders. When you connect your Gmail or Outlook email address to Shop, you need to grant the app permission to read tracking information about orders in your email. Shop doesn’t have the ability to create emails from your account. Shop uses automatic filtering in Gmail or Outlook to match keywords like, “tracking number” and, “track your package”.
If one of your deliveries isn’t showing up automatically, then it could be because we had issues tracking it on our end. You can search for the related email from Shop to locate the tracking information and automatically report an issue to our team so that we can investigate. You can also add the related order tracking information to Shop manually.
Tracking deliveries with Amazon
To track information from your Amazon orders, you need to log in to Amazon using the Shop app and give Shop permission to access your tracking information.